Change-of-mind returns
14-day return policy for unused, sealed vaporizers and accessories in original manufacturer packaging. Return postage is covered by the customer.
Contact us within 14 days to request a change-of-mind return. Keep the item unused, sealed and in its original manufacturer packaging. You cover return postage for an accepted change-of-mind return.
Faulty, damaged or incorrect goods
The change-of-mind conditions do not limit your rights under Australian Consumer Law. Contact us with your order number, a description of the issue and photos where useful. A manufacturer warranty period does not determine all consumer-guarantee rights.
Requesting a return
Email our team before posting an item so we can identify the order and provide return instructions. Do not send used devices, batteries or hazardous items without appropriate instructions.
After assessment we will explain the available remedy and any further information required. Refund timing depends on the payment method and processing provider; we will confirm the arrangement for your order.